Myth
Support can see every broker action
Fact
We can investigate events shown by the connected tool, but your broker's records are the primary source for account activity and order status.
What would you like to inspect first?
Ask about a strategy configuration, a supported broker connection or a plan's included capacity.
Give us the shape of your workflow
A useful enquiry names the part of the tool you want to discuss and describes your intended workflow at a high level. If your question concerns integration, include your broker's name but not account credentials. If it concerns a test, describe the rule and the type of data you expect to use. We can explain available features and likely setup steps; we cannot assess whether a trading strategy is appropriate for your personal finances.
Choose the right starting point
New setup
Tell us how many strategies you intend to configure, which broker you use and whether your rules are written down. We can outline the relevant plan features, identify connection questions and explain what you would receive at the end of setup. Please do not include passwords or account identifiers.
Existing workspace
Describe the screen or event you are asking about and when you noticed it. We can investigate the tool's displayed settings, connection status or event record. For an immediate question about an order, position or account balance, check directly with your broker as well.
General question
Ask how a backtest records assumptions, how limits are configured or what an alert means. We will answer within the scope of the software and explain when a question belongs with your broker or an independent financial professional. A general enquiry does not require you to share financial details.
Reach us during weekday hours
Visit or write to Paradiseflycatcher at 14 Long Street, Cape Town 8001, South Africa. You can call +27 21 555 0148 or email hello@paradiseflycatcher.com from Monday to Friday, 09:00 to 17:00. The contact form asks for your name, email and message, plus a little context about your enquiry. After submission, you will be taken to a confirmation page; please retain a copy of anything time-sensitive.
Before sending your message
Myth
A contact form is suitable for credentials
Fact
Do not send passwords, access tokens or other account secrets in a message. We will explain an appropriate connection process if your broker is supported.
Myth
A software answer is investment advice
Fact
We can explain how a setting works. Decisions about strategy suitability and trading remain yours, and personal financial questions require a suitably qualified professional.
Ready to describe your question?
Send only the details needed to understand the software issue or proposed setup.